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Wow Air Cargo Customer Service Department :-
Telephone Number: (+1) 888 209 3170
FAX Number: No details
Email: wow@wow.is
Corporate Office Address: Bríetartún 13 – 105 Reykjavik – Kt. 451011-0220 – Vsknr. 109354
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Went in to make a deposit to an account which they are supposed to be able to do. Oh our machine for that is still not working. This after going to another UPS store that referred me here. An hour wasted driving around in LV traffic.
STOP!!!
DO NOT USE THIS COMPANY!!!!
I would give zero stars if possible. My family and I moved last week from Virginia to South Carolina. The movers came on Wednesday March 5th and picked up all of our items. Well…almost all of our items. They did forget a hammock, vacuum and some other items. The crew lead proceeded to charge us an additional $1500 dollars more than what was originally quoted. Which is very suspicious since we sold a lot of furniture and other items between the time that we received the quote and the pick up day. We were originally scheduled to have our stuff delivered on Saturday May 8th, because we had a late closing time for our new home on Friday. However, we let the crew lead and the sales rep Sharon know that our mortgage company moved up our signing to 10:30am, so we can have them deliver at noon on Friday versus Saturday morning. Both people said that dispatch would get back to me. That did not happen. I had to keep calling, texting, and emailing…and then finally the crew lead texted me on Friday night and said that the trucks brakes needed to be repaired and our stuff wouldn’t arrive on Saturday (THIS SEEMS TO BE WHAT IS TOLD TO A LOT OF PEOPLE. READ THE REVIEWS). We finally spoke to our sales rep Sharon on Saturday and she was less than helpful and rude. She said that someone from dispatch would reach out to me and let me know when we can get our stuff delivered. Sunday came and went without any updates. Monday arrived and more excuses were given. Now the crew lead, Sharron, and finally dispatch messaged me and said that the engine was having problems (THIS ALSO SEEMS TO BE WHAT IS TOLD TO A LOT OF PEOPLE). They told use that it would need to be fixed before they can send the truck out and they also told me that they couldn’t rent a truck and off load everything, because non were available. Flat out lie. I run a business that rents box trucks every week. I then reached out to the Office Manager Cindy via email and phone. She didn’t respond to any of my calls or emails. Clearly customer service means nothing to them. I then went back to the sales rep Sharon, the crew lead, and dispatch. They would still not commit to a delivery date. It is now 3:40pm on Thursday 5/13 and no on will call, email or text me back about our delivery date and time. We spent over $7000 on this move and we have to move into our new home without any of our items. We have had to spend a lot of money on hotels, clothes, eating out, toiletries, and more.
THIS COMPANY LITERALLY RUINED OUR SPECIAL NEW HOME BUILD MOVE IN, RUINED MY WIFES MOTHERS DAY, AND CAUSED ME AND MY ENTIRE FAMILY A LOT OF UNDUE STRESS.
So take it from me….DON’T USE THEM. I have every email, text, and call as proof that they are a horrible company.
It was great I was in and out with no problems at all. They were friendly and fast lol. Even with my last minute address change i got the package four days sooner
NO HELP AT ALL! I’ve been asking for help with tracking a package since January. NO HELP AT ALL! No only didn’t they give me all of their paper work, but now they tell me I need it for my refund. NO HELP! Watch them carefully. They are a total BUMMER. I’d like to give them a NEGATIVE review!
Damian and Joey were excellent and super nice. They were very careful with both the furniture and the new houses. They both really went above and beyond what was expected.
SEKA moving did a wonderful job, hard working movers got me out of my apartment and into my new one in less than 5 hours. Levan and his team were exceptional! Fast, efficient, and courteous. Would absolutely use their services in the future. Five stars. I would recommend them to anyone moving from NJ to NYC.