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Towne Air Freight Inc Customer Support :-
Telephone Number: 800.726.6654
FAX Number: 423.783.9019
Email: custserv@forwardair.com
Corporate Office Address: 1915 Snapps Ferry Rd., Building N, Greeneville, TN 37745
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Towne Air Freight Office Locations: Raleigh Nc, Dulles Va, Dallas, Elk Grove, San Diego Ca, Portland, Elizabeth Nj, El Paso, Chicago Il, Charleston Sc, Carson Ca, South Bend Indiana, Orlando, Richmond Va, Charlotte Nc, Romulus Mi, Kansas City, Jfk, Kent Wa, Salt Lake City, Louisville, Nashville, San Francisco, Salem Va, Houston, Harrisburg Pa, Fort Wayne, Cleveland Ohio, Tucson Az, Los Angeles Ca, Miami, El Paso Tx, Austin Tx, Nogales Az, Bwi, Indianapolis, St Louis, Sterling Va, Nashville Tn, Dallas Texas, Las Vegas Nv, Elk Grove Village, etc…
Forgot to give this guy a review a few months back… he was really super awesome and helped me with everything with my packaging complications. I appreciate his patience…. (: his name is Brandon if he is still working there
I hired this company to move some very heavy household items I bought at a store. The team that showed up were very professional. They took great care in moving the items into the house so that nothing would be damaged. They were also very courteous
in not making any mess and cleaning up after they were through. I highly recommend this company, and if I ever need another item moved or a move in general, I will definitely hire them again!
I have always had issues with this company. I have had to request my Grove boxes to be delivered through a different delivery service because it sits in the warehouse for weeks. Same thing with Chewy, I ordered on November 20th was supposed to be delivered the 22nd and it keeps saying it’s arrived at the facility or there’s a delay or that it was be delivered everyday but then it never arrives. I’ve contacted Chewy and they sent another box but it has also sat at the facility since December 6th. I’ve contacted Chewy again asking if they can send my package through a different delivery service and they never replied. I called OnTrac and they said they have been delayed because of the holidays which I get but these are my dogs medicine and he really needs it and it’s $100 worth just sitting at the warehouse. I was told I can keep waiting for the package to arrive but I asked if I can go pick it up myself because it would be much faster. I am now waiting for the warehouse to let me know when to go pick it up. This is not the first time I’ve picked up my package at the OnTrac warehouse. It’s very inconvenient when your packages are supposed to be 2 day shipping and it takes a month or more to finally just give up and go pick it up yourself. If you see your package is being delivered through OnTrac I highly recommend contacting the company you ordered from and requesting a different delivery service.
Collin and dave and jordon
The guys were very courteous and fast workers. They took time to pack furniture carefully and efficiently.
Tito and his team were incredible! On time, very customer-focused, always helpful, incredibly efficient and responsive! They are an asset to Piece by Piece movers. Bravo!!!!
I did call FedEx to get a hold in my package… They didn’t do it, I waisted my time going to the office because they sent my package to my address anyways. So if you have a package that needs to be delivere by FedEx…
First you need to do is call your sender so that way FedEx might be able to get access to your tracking package and put a hold on it…
P.s. FedEx is annoying