Thomas Cook Airlines Cargo Tracking

2 thoughts on “Thomas Cook Airlines Cargo Tracking”

1. Michelle Hennessy June 2, 2024Reply

   During my move the company damaged a $2000.00 television and the claims department refused to pay any money towards the television even though they were liable for $0.60 on the dollar.

2. Skipp Haseley November 14, 2024Reply

   HORRIBLE customer service! They delivered my package to the wrong address, and then all of a sudden they come 3 days later to the correct address to deliver but need a signature so they don’t deliver the package. The store had no idea when the driver would get back and told me I would most likely have to wait another day for the package to be delivered, mind you I work and the package was in my boyfriend’s name. The woman on the phone tells me to call her back around 5pm I tell her I’m at work so if I can’t my boyfriend will, this happens and she tells him that we would have to pick the package up the next day if the driver didn’t get back that night. So I call back because I’m confused on why in the world I have to continue waiting because they failed to deliver to the right address. I call and speak with the same woman who starts the conversation with “we’re double teaming her”, I inform her that I told her he would call but I need clarity because I’m not waiting another day. She continuously talked over me, yelled and interrupted me to the point that I cursed at her and she hung up. I called back and asked for a supervisor and she informs me that she is the supervisor, I ask for someone over her and I speak with a man who begins defending her actions because “she’s hard of hearing” (in that case someone else should be working the phones) he then proceeds to lie and say that the package had the wrong address and essentially that’s what cause d the confusion not knowing that their driver called me the night before about the package, told me it would be delivered and read the address to me and I confirmed. They are immensely rude and need to change their profession if explaining their mistakes is an issue.