SMT Lines Freight Tracking

2 thoughts on “SMT Lines Freight Tracking”

1. Steer wheel Holder July 23, 2024Reply

   I’ve been sending parcels via parcel station for 12 months and to be honest it was fine for the first 6 months. As my volume has increased the level of service has been nothing short of awful.
   Recently it’s been a constant of the driver failing to turn up, driver constantly late when they were shown up, on several occasions I’ve had to arrange childcare past our opening hours to wait for a driver to collect 200+ parcels.
   We’ve experienced a number of parcels lost over time which I can accept here and there as it happens with all couriers but the lack of responsibility is just unbelievable. I’ve been told to submit claims for several parcels which we have done – never once have we heard anything back or received any kind of refund. More often than not the parcels aren’t scanned in atall meaning they have been lost in between ourselves and getting to royal mail – when this occurs we’re simply told, nothing can be done. So we as your customer are expected to be significantly out of pocket and no responsibility is taken, no investigation made etc.
   We send roughly 400 parcels a week and have never received any kind of communication from any of the team. Never a check in etc.
   The only credit to this company is Steve the delivery driver – absolutely like clock work, always friendly & helpful.
   Just crazy if you ask me but would not recommend and we will not be using going forward.

2. Suzy Dooley August 10, 2024Reply

   Pathetic services n support. Courier, no delivery tracking mechanism. No phone support. Have a lot to catch up with other courier companies.