Pos Daftar Tracking

One thought on “Pos Daftar Tracking”

1. Kevin Tingley September 24, 2024Reply

   I went to ship an iphone to California at this location and when the gentleman behind the counter asked me how fast I needed it to arrive I told him I didn’t need it to get there overnight or anything too fast. I didn’t ask what service I paid for I just assumed that the shipping charges were just high. I find out later looking at my tracking number on the ap that he shipped it 2 day air which someone else said the same thing happened to them in the reviews below. $58.00. So stuff like this is typically not a big deal to me but 58 bucks to ship an iphone to California and for it not to arrive 2 days later made it a problem. I shipped it Saturday around noon and it arrived the Wednesday after after 6pm pacific time. I called UPS and they said that the issue was not with them but with the UPS store. They also mentioned that two day air only applies to business days. So why would he ship my phone 2 day air on Saturday without informing me that it wouldn’t have any movement until Monday? I go to the UPS store and I speak with the same gentleman that shipped the phone in the first place and I tell him that I would like a refund or even a partial refund because I paid for a service that I didn’t receive. He just said It arrived Wednesday and that’s when it was suppose to arrive. I told him he could have told me I was paying for 2 day service with an expected delivery date of 5 days. If I would have known that I would of just paid for UPS ground or used another service. HE SHRUGGED HIS SHOULDERS AND THREW HIS HANDS UP in a who cares manner! He told me that he wasn’t willing to issue me a refund and to call the UPS Customer Service Center. When I was walking out the store he said and when you call tell them you came in Saturday afternoon! I called them again and they said that this shipment was treated as a 3 Day Select and that it should have been delivered that Tuesday and that they couldn’t issue me a refund from their end but to go into the store and tell the store to issue a refund request. The gentleman already told me he wasn’t willing to do that so I called UPS store corporate this time and unfortunately they informed me that UPS has a policy right now where they aren’t refunding money for because of them having to suspend the service guarantee due to Covid-19. I can accept that I will not be receiving a refund due to Covid-19 however I can’t accept the poor customer service and rude gesture I received while addressing an issue. You should never treat your customers like they aren’t valuable.