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PK-DEX (Daraz Logistics) Customer Care:
Telephone Number: +922 111 173 5537
Head Office Address: 18th Floor, Sky Tower B, Block 4, Scheme 5, Clifton, Karachi, Pakistan.
About Daraz Logistics
Daraz Logistics is a key part of Daraz, Pakistan’s top e-commerce site. It has introduced the country’s first automated smart distribution centers in Karachi and Lahore. These centers work with Cainiao Network, Alibaba Group’s logistics arm, to make delivery faster and more efficient.
Daraz’s main logistics tool is Daraz Express (DEX). It helps manage orders and track inventory in real-time. It also works with five third-party logistics providers to handle big sales events. The Daraz Logistics App lets users track their orders and see their order history for 60 days. It has a 5.0-star rating from over 400 users.
Daraz Logistics: Pakistan’s Premier Delivery Network
- First automated smart distribution centers in Karachi and Lahore powered by Cainiao Network.
- DEX streamlines logistics for sellers, offering free shipping eligibility and inventory management across platforms.
- Partnerships with five 3PLs boost delivery during high-demand events like 11.11.
- The Daraz Logistics App offers real-time tracking, free installation, and a 5.0/5 rating from 443 users.
- Extended 14-day return policy with home pickups in over 10 cities improves customer satisfaction.
Since 2012, Daraz Logistics has become a key part of Pakistan’s online shopping world. It now handles over 4 million items, up from just 400,000 in 2018. This growth shows Daraz’s dedication to creating a logistics system that helps both sellers and buyers.
The Evolution of Daraz’s In-House Logistics Solution
- Started as a way to solve Pakistan’s delivery problems
- Now has 46 hubs in 19 cities, covering the whole country
- Worked with Alibaba’s Cainiao to bring in new technology
Our Mission: Connecting Pakistan Through Reliable Delivery
Daraz Logistics is all about making things easier to get. With DEX, even hard-to-reach places can get their items fast. The goal is to:
- Help 2,000+ new sellers every month, 24/7
- Make sure payments are safe and trustworthy
- Teach small businesses how to sell online
How DEX Integrates with the Daraz Ecosystem
| Component | Description |
|---|---|
| First Mile | Efficiently picks up items from sellers |
| DEX Network | Uses Cainiao’s tech for tracking and managing stock |
| Last Mile | Delivers to both cities and rural areas with 46 hubs |
DEX is part of every step, from picking up items to delivering them. This makes things faster and cheaper. Thanks to Alibaba’s tech, Daraz is expected to grow a lot more.
Comprehensive Logistics Solutions
Daraz Logistics offers complete services for all business needs. We handle everything from storing items to delivering them right to your doorstep. DEX makes sure all items, big or small, are handled smoothly.
- Warehouse management and inventory tracking
- Order processing with real-time updates
- Packaging tailored to protect fragile or high-value goods
Cainiao uses advanced technology to improve efficiency. Systems like e-PLC and WCS make operations better. This leads to faster delivery times and lower costs.
Now, over 1,800 Daraz sellers get full-chain services. DEX also helps with cash-on-delivery and easy returns. This service is reliable for both rural and urban customers.
Deloitte’s data shows 65% of Bangladesh shoppers prefer online shopping. Pakistan also sees a growing number of internet users, over 130 million. Daraz Logistics uses technology to ensure fast and accurate delivery.
Our Nationwide Network and Coverage
Daraz Logistics makes sure products get to customers all over Pakistan. They have big smart distribution centers in Karachi and Lahore. These centers handle 428,400 orders every day.
This setup helps Daraz connect sellers with buyers all over the country.
Strategic Distribution Centers Across Pakistan
Daraz Logistics has warehouses and hubs all over the country. These places use the latest technology, just like Cainiao. They make sure orders are processed fast, cutting down wait times.
Last-Mile Delivery Excellence
Efficient last-mile delivery is key. It includes:
- A fleet of 500 vehicles optimized for route efficiency
- Trained delivery agents in 80 cities
- Real-time tracking for 93% delivery success
Rural Area Accessibility and Reach
Daraz Logistics delivers to places far from cities, like Gilgit. They work with local agents to make sure packages reach everyone. For example, a package traveled 1,410 km from Karachi to Konodas.
Same-Day and Next-Day Delivery Options
In cities like Karachi and Lahore, same-day delivery is common. Next-day delivery is available in 80% of Pakistan. This speed comes from their efficient processes and partnerships with brands.
Empowering Pakistani Businesses Through Superior Logistics
Daraz Logistics’ DEX platform is changing how businesses work in Pakistan. It offers solutions that grow with your business, so you can focus on expanding. With over 106 billion USD in retail sales, Pakistan’s online market needs fast delivery. DEX covers four South Asian countries like Sri Lanka (SL-DEX), Bangladesh (BD-DEX), Nepal (NP-DEX) – helping both small and big businesses reach more customers.
Partnerships, like the one with Cainiao, show Daraz’s dedication to new ideas. “Our smart technology makes deliveries quicker and more reliable,” said Daraz CEO Bjarke Mikkelsen. DEX’s tracking and inventory systems cut down on delays. This means faster delivery for merchants in Punjab and Karachi, building trust with customers.
Pakistan’s retail sector is booming, thanks to a growing middle class. DEX’s fast delivery services help businesses compete. Now, over 20 million households get their goods faster. Rural areas also get better service through DEX’s 12,000+ access points. These efforts support Pakistan’s digital economy goals, creating jobs and improving supply chains.
As online sales grow by 100% each year, DEX’s tech is crucial. It works with platforms like Shopify and apps like Hulk and Rush to improve delivery routes. DEX cuts operational costs by up to 40%, keeping businesses competitive. Daraz is committed to modernizing logistics, investing in automation and data solutions to fuel Pakistan’s e-commerce growth.