PCT Terminal Tracking

We purchased a restored, retro piece of furniture from Christchurch on Trade me and had Conroy deliver it to us in Auckland. It arrived to us seriously scratched, chipped, with a handle missing off of one of the drawers. The damage done was an act of clear negligence on their part – incorrect wrapping (if any) and having the piece on its side of sliding around or rubbing on other items in the truck in transit.
After asking for assistance in understanding what happened and finding what could be done to remedy this issue, were sent a generic settlement email from Mike Taane, who could not, to save his life, remember our names (it makes one feel as though names are easy to mix up because of the sheer volume of claims they have to process). We received multiple emails pushing us to settle, under names that were not ours, asking for us to pay a further excess of $250 to receive $150 back, without restoration.
Had we rolled over on this settlement, we would have ended up paying Conroy over 1.5x what the piece of furniture was worth and still be stuck with the damaged, unrestored piece. It has now been almost 4 weeks since we filed our claim, a dozen unreturned emails and calls and we were given an amended settlement with a reimbursement for the value of the piece ($400) rather than a restoration. This reimbursement will not cover the cost of restoration and took us so much pushing to get. What a mistake to trust this ‘big company’ with a little job – maybe they do thousands of deliveries and moves a year but seeing their reviews, it looks like only half of them go well.
I will never use them again and advise strongly against using their service. Even if it was possible that the physical damage done to our delivery item happened to be the exception, the way we were dealt with, the lack of communication and the absence of care in the process speaks of the standards they apply to customer service and perhaps makes sense of how this issue arose in the first place.

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Robert Hobson December 16, 2024 Reply

We purchased a restored, retro piece of furniture from Christchurch on Trade me and had Conroy deliver it to us in Auckland. It arrived to us seriously scratched, chipped, with a handle missing off of one of the drawers. The damage done was an act of clear negligence on their part – incorrect wrapping (if any) and having the piece on its side of sliding around or rubbing on other items in the truck in transit.
After asking for assistance in understanding what happened and finding what could be done to remedy this issue, were sent a generic settlement email from Mike Taane, who could not, to save his life, remember our names (it makes one feel as though names are easy to mix up because of the sheer volume of claims they have to process). We received multiple emails pushing us to settle, under names that were not ours, asking for us to pay a further excess of $250 to receive $150 back, without restoration.
Had we rolled over on this settlement, we would have ended up paying Conroy over 1.5x what the piece of furniture was worth and still be stuck with the damaged, unrestored piece. It has now been almost 4 weeks since we filed our claim, a dozen unreturned emails and calls and we were given an amended settlement with a reimbursement for the value of the piece ($400) rather than a restoration. This reimbursement will not cover the cost of restoration and took us so much pushing to get. What a mistake to trust this ‘big company’ with a little job – maybe they do thousands of deliveries and moves a year but seeing their reviews, it looks like only half of them go well.
I will never use them again and advise strongly against using their service. Even if it was possible that the physical damage done to our delivery item happened to be the exception, the way we were dealt with, the lack of communication and the absence of care in the process speaks of the standards they apply to customer service and perhaps makes sense of how this issue arose in the first place.

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