New Penn Motor Express Freight Tracking

2 thoughts on “New Penn Motor Express Freight Tracking”

1. Kay Knott May 6, 2024Reply

   8/4/2022 8:30am. I’m the first customer in the establishment trying to return 3 Amazon packages with 4 items that were returnable and needed 4 different labels. However, Amazon only provided me with 3 boxes. I was trying to find a solution without having to purchase a new box unnecessarily. The general manager was no help and quite frankly condescending with a terribly smug attitude. He says it needs to be in another box for a fourth label, which I understand, and tried to present another solution which he said wouldn’t work. So I asked if it was the only way and he stated, that’s what I just said. It stunned me for a second and made me tell him you don’t have to be smart. That’s the epitome of negative customer service. First thing in the morning and that’s how the GM acts, there needs to be additional training on customer service it’s truly a lost artform here. Wow just wow
   UPDATE TO OWNER: I am aware of the policy. I’m not sure if you missed the point of how your general manager didn’t need to provide a sarcastic remark that wasn’t warranted. I understand people have bad days, but your complacent comment in the matter shows you don’t care about the behavior. Don’t worry I’ll go elsewhere, I’m sure one measly customer isn’t important to your bottom line.

2. Erina Webber November 3, 2024Reply

   I wish I could give this company -4 stars! Thanks for confirming a date and time for delivery and never showing up. We appreciate the fact that one person in our household had to take a day off work for a No-Show delivery!!! Terrible, terrible company. No communication skills at all. Newsflash…You are in the logistics business SAIA!!!