InXpress Courier Tracking

2 thoughts on “InXpress Courier Tracking”

1. Ondrea Graham August 13, 2024Reply

   This INXPRESS COURIER office is seriously a joke. I expected a package with my passport yesterday. It never arrived so I looked it up. It said it was undeliverable as addressed. I called USPS directly to figure out where it went (because, y’know, a passport is important). Not only was I hung up on several times, I couldn’t get through to an operator. It repeatedly told me that option was unavailable even when none of their other options fit the reason for my phone call. After getting through to someone (an HOUR later and thoroughly livid), I got a smart ass that decided to tell me that normal working hours aren’t from 9AM to 5PM (the hours I work) and that I should be able to sign for my package. After getting it routed so I could pick it up immediately at this courier office, I show up at the post office with ID in hand (an ID that has the SAME name and address of where it is supposed to be shipped, fyi). They can’t find it. They see that it was marked undeliverable as addressed but they need a tracking number as well. Lucky for me, I left the tracking number at home by mistake. They can’t even look it up onsite with the information provided. The lady that helped me obviously hated her job and was completely dead-pan the entire encounter. No empathy, no humanness, no nothing. Oh but the story goes on! Got back home (with my tracking number) and called this particular post office once more to see if they could find it so I could pick it up later. After being on hold (not a big deal), I get told a supervisor will have to call me back shortly. It’s over an hour later, still no call. Problem still unresolved.

2. Belinda Rios December 21, 2024Reply

   Self service at INXPRESS COURIER doesn’t work, one person works the desk, a dozen customers at any time, and a service time of about 10 min per customer. Just terrible.