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Home Direct USA Customer Support :-
Phone Support number : +44 1908 410560
Email Address: No details
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After a package was marked as not being deliverable when I was home I just opted to have it placed at a pick up location but somehow this has gone from a small delay to a very long one I live just down the street and I understand it’s a busy time of the year but if you claimed you could get my package to my home the next morning I am still trying to understand why it then takes a week to just drop it off at a pickup location minutes away. It has just been picked up and dropped off at the fedex facility over and over now.
The team at this location are exceptional! I truly appreciate their support and willingness to help us complete print jobs that we use to test people to help them get back to work! Everyone I’ve spoken with has been phenomenal to work with, its been a pleasure!
The absolute WORST place to ship a package. I should have read the reviews before shipping with them.
I used this store to ship a return, exactly the way it was sent to me, the store took my package and my money. Item arrived damaged so I filed a claim. Fady (store manager?) told me it was my fault and they will not cover it since it wasn’t shipped in new packaging, are you joking? They then told me that they would process the claim at a different level, when I spoke to the next level they told me that the store never provided the information to process the claim so it was denied.
Lesson learned, don’t ship from a franchise store!!