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DBC Port Logistics Limited Nhava Sheva Customer Support :-
Phone Support number : 022-61950900
Email Address: Not Found
Corporate Office Address : Speedy Multimodes Ltd, CFS-JNP, Sonari Village, Navi Mumbai, 400 707, India.
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I just want to give this business one star if i can. The most terrible customer service ever. Always asking for more extra fee, promising delivery on time, but never do well. I went there to delivery my stuff on Tuesday (they said they have shipment everyday except Wednesday and Saturday before 3pm). On that Tuesday, after i gave them my stuff, an employee asked me $40 extra for exporting fee to get the stuff deliver before next Thursday. However, until Friday the stuff still did not deliver yet. I called them to ask, an employee answered me that they cannot make the shipment on time on that Tuesday (so my stuff was shipped on Thursday instead on Tuesday as they promised) which they told me they had shipment that day (Tuesday) before 3pm and also charge me $40 export fee to get the stuff deliver on the time I wanted.
This is the second time happening to me. I wont come back to this exporting service any more. I just want to give a message to the owner that you are not the only exporting service to Vietnam, so don’t act like you can fool customers around and still run this business well.
These guys were the BEST! They were so careful, conscientious, and effective with moving our ENTIRE office into a new building with THREE floors. They were so diligent to make sure that we had everything where we wanted it. To top it off, they were so personable while remaining professional in getting the job done like it was their own. I can’t even express how effortless they made our big move for us and in such a quick time too! Thanks so much, guys!