Avianca Airlines Cargo Shipment AWB Tracking

One thought on “Avianca Airlines Cargo Shipment AWB Tracking”

1. Angela Addington July 3, 2024Reply

   I booked services to pick up in South Texas, 11th hour vehicle breakdown with no other vehicle in area to cover this obligation that was already secured with $825.00 deposit. No alternative was provided, but I was assured by moving coordinator and a supervisor (Joseph) that my deposit would be returned immediately. One week later and no return of funds, I contacted customer service for resolution. Supervisor was not available at the time of my call which was 11am. I stated I would wait an additional hour and then call on the half hour. As promised, I waited the additional time without a response from Joseph or the customer representative. Upon calling back, I was placed on hold before being told my refund would have to come in the form of a check, but the accountant that has to approve the check will not be in the office until Thursday 21 Feb 2019. Elapsed time from booking to hopeful resolution will be greater than 10 days. I asked to have the check overnighted. Response was tentative. My concern is the customer service representative apparently does not have access to the people necessary for her to be effective in her role. I would not recommend this company to move me from one side of the street to the other. Absolutely no follow up conversation from the moving coordinator and/or Joseph following the aborted pick up on 11 Feb 2019. At what point would any member of this organization realized there was an open account with funds due back to a customer and taken appropriate corrective action? Extremely disappointed. I was able to secure services with A new U-Haul U-Box product for half the price of American Moveds and Storage. Hope this helps in elevating your level of service and customer satisfaction.