Akak Marine Container Tracking

2 thoughts on “Akak Marine Container Tracking”

1. Dwayne Lyles May 5, 2024Reply

   My experience with World Cargo has been the worst experience I have ever had with a company. I would highly recommend NOT using them to move your goods.
   In a nutshell: Quoted $2350 USD to move a 20′ container from Vancouver to Adelaide. Ended up costing around $10,000 CAD and losing several items including a dining table that belonged to my Grandmother.
   Outside the nutshell:
   1. World Cargo increased quoted shipping cost by 30% and only told me when I arrived to drop my goods off. As I was leaving the country in a couple days I had no choice but to continue. I asked to speak to Matt Bryson the manager/owner and he was in a meeting. I came to find out that Matt is always in a meeting.
   2. World Cargo was incredibly negligent in not informing me that my cargo needed fumigation until after I had dropped my goods off and returned home. This fumigation ended up costing an extra $6000 and delayed the container by several weeks. Matt Bryson also told me, on a phone call, that I would be very unlucky to have my container examined at arrival. Turns out that all containers are examined in Australia and I had to have many items quarantined and cleaned at much cost and delay. Had I been informed of this I would have cleaned things myself. My freight forwarding company here in Australia told me that it costs around $400 to fumigate a container. I have had 2 freight forwarding companies in Australia tell me that I have been extremely overcharged for fumigation.
   3. Items lost include: Dining table (family heirloom), antique game board, 2 boxes of personal items. They have not responded to my requests for an insurance claim despite the fact that I paid them for insurance.
   4. They were friendly and helpful right up to the point that I arrived to drop off my goods. From then on it has been countless emails and phone calls with little to no results. I have been unable to get Matt Bryson to return a call or get on the phone despite numerous requests.
   5. I was able to speak to Matt a couple times prior to dropping my goods off. However, once things went bad it was impossible to speak to him. One day I called about 40 times during business hours and they refused to pick up the phone. I called with an app that changes my number and they picked up right away. When I asked to speak to Matt I was given the run around several times and was never able to speak to him.
   6. The front of the web page states Avoid Delays and Extra Costs. False advertising.
   7. World Cargo appeared somewhat disorganized when I was dropping my good off. I was concerned about how cluttered the warehouse was and how they were going to keep my goods organized to make sure that nothing was missed. Obviously my concerns were well founded. None of my good were labelled when they arrived in Australia. It’s not surprising that several items were lost if nothing is labelled or stored neatly.
   8. I found the process of finding a shipping company very daunting. I chose World Cargo because they were friendly and helpful in the beginning. However, they have been incredibly terrible once things went bad and I was unable to follow up personally as I had left the country a couple days after dropping off my goods. Once they have possession of your good they can pretty much do what they want and charge what they want and you have to pay or your container doesn’t move and accrues storage charges. Please make sure you do your research and find a reputable company. Ask a lot of questions and make sure you are aware of the entire process.

2. William Walter July 4, 2024Reply

   My parcel is stucked with them since Thursday . There is no change in the message of tracking system. Cannot contact them also. Very disappointed with this service.